[1]
Paredes-Caina, T., Romero-Fernández, A., Fernández-Villacrés, G. and Lozada-Torres, E. 2022. Impact of chatbots on customer service at a savings and credit union. CIENCIAMATRIA. 8, 4 (Oct. 2022), 626-637. DOI:https://doi.org/10.35381/cm.v8i4.875.